Last Updated: July 26, 2026
Welcome to TradeMail. These Terms & Conditions constitute a legally binding formal agreement between you (the enterprise, organization, or individual, hereinafter 'You' or 'User') and the operating entity of TradeMail, governing your use of the TradeMail web platform, browser extensions, and desktop clients (collectively, the 'Service'). Please read these terms carefully. By registering, logging in, downloading, or using the Service in any manner, you acknowledge that you have read, understood, and voluntarily agree to be bound by these terms. If you accept these terms on behalf of an entity (such as a company), you warrant that you possess the legal authority to bind that entity.
Account Security: You must provide true, accurate, and complete global authentication credentials (including a valid email address) to establish a TradeMail account. You are solely responsible for all activities and credential security under your account. The platform bears no liability for losses resulting from credential leakage or account transfers.
Compliance Commitment: You covenant that your utilization of the Service will strictly comply with all applicable international laws, regulations, and the legal mandates of your local jurisdiction. You shall not leverage the Service for illegal activities, intellectual property infringement, or cyber security disruption.
Enterprise Responsibility: As an enterprise-grade (B2B) outbound marketing and risk control workspace, you understand and agree that any global commercial communication, trade interaction, contract drafting, or credit audit initiated via the platform constitutes an independent commercial decision between you and third parties, for which you assume all commercial consequences and legal liabilities.
Non-Intrusive Emulation: Our proprietary non-intrusive virtual behavior simulation technology executes entirely outside the cloud within your local environment to automate content injection into enterprise clients (e.g., Outlook). The platform assumes no direct or indirect liability for account variations or restrictions imposed by third-party clients due to their proprietary algorithms or risk control updates.
Multi-Source Trade Data: The intelligent lead discovery features rely on global bill of lading (B/L) data, public logs, and OSINT risk audits aggregated from compliant multi-source third-party open channels. Despite our rigorous scrubbing algorithms, we offer no express or implied warranty regarding the absolute real-time nature or absolute accuracy of such public data.
Edge-Side Isolation & Zero Cloud Retention: In alignment with our Privacy Policy, your channel credentials and sensitive keys are exclusively stored within your local device's secure enclave. Consequently, in the event of data loss or communication disruption caused by local device damage, system reinstallation, unbacked Keychains, or ransomware attacks, the platform cannot recover such data from the cloud and bears no liability for associated business losses.
Billing & Settlement: Certain premium features operate on a subscription model or credit-based consumption. All global settlements are securely processed via third-party premier international payment gateways (e.g., Stripe) in compliance with PCI-DSS standards.
Automatic Renewal: Unless you cancel your subscription through the system console at least 24 hours prior to the expiration of the current billing cycle, you authorize the system to automatically deduct subscription fees for the subsequent cycle from your designated payment account.
Refund Policy: Due to instantaneous material costs associated with AI computation, multi-source data retrieval, and OSINT report generation, all successfully delivered credits, consumed quotas, and active enterprise subscriptions are strictly non-refundable, except as otherwise mandated by applicable compulsory consumer protection laws.
Platform Intellectual Property: All proprietary algorithm models, software code, user interfaces, interactive workflows, text, graphics, and know-how of TradeMail are the intellectual property of the platform or its licensors. You shall not copy, decompile, reverse engineer, or breach any part of the Service without explicit written authorization.
User Content Ownership: The commercial intents, raw text input, and native rich-text correspondence or multi-channel social media content generated with TradeMail's AI assistance remain entirely under your intellectual property and ownership. The platform claims no rights over your generated commercial content and holds a temporary, non-exclusive license to process such data instantaneously within volatile memory variables solely to perform zero-cloud-retention computation.
Indirect Damages: To the maximum extent permitted by applicable law, TradeMail and its global affiliates, directors, employees, or agents shall under no circumstances be liable for any indirect, punitive, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, loss of commercial opportunities, or loss of goodwill.
Liability Cap: Regardless of the legal theory (contract, tort, strict liability, or otherwise), TradeMail's aggregate cumulative liability for any claim arising from the use of the Service shall not exceed the total fees actually paid by you to TradeMail during the twelve (12) months immediately preceding the date of the claim.
Amendments: We reserve the right to revise these terms at any time to reflect changing global compliance landscapes, multinational trade regulations, or product iterations. Revised terms take effect immediately upon publication on the official website or within the platform. Continued use constitutes acceptance.
Service Termination: If you breach any covenant within these terms, or engage in activities that jeopardize global public interests or our platform's critical infrastructure, we reserve the right to unilaterally suspend or terminate your account and halt all or partial services without prior notice.
Governing Law: The formation, validity, interpretation, amendment, performance, and dispute resolution of these terms shall be governed by international commercial law principles and well-accepted global SaaS legal frameworks, without giving effect to any conflict of law principles that would dictate the application of the law of another jurisdiction.
Dispute Resolution: Any controversy, discrepancy, or claim arising out of or relating to these terms shall first be resolved through amicable negotiation. If no settlement is reached within thirty (30) days from the onset of the dispute, it shall be submitted to a recognized, neutrally reputable international arbitration center for final and binding arbitration conducted under its active rules in private. The language of arbitration shall be English, and the arbitral award shall be final and binding upon both parties.
If you have any questions regarding these Terms & Conditions, require an enterprise Data Processing Addendum (DPA), or wish to align on compliance matters, please contact our Global Operations & Legal Team at: [email protected]